Industrial Commission Online Network Employer Guide
- Who can use ICON?
- How do I log in to ICON?
- What if I have problems logging in?
- How do I get a password?
- How do I change my password?
- What if I forgot my password?
- What information can I access on ICON?
- What if I find incorrect information?
- Why can't I access my Claim Detail page?
- How do I open and print claim correspondence?
- What are Interpretive Services?
- How do I request an interpreter online?
- How do I request a cancellation online?
- How do I request a continuance online?
- What can I submit/request online?
- How do I submit an appeal/objection online?
- Why can't I appeal some IC Orders?
- How do I know my online request was submitted?
- How do I view documents?
- How do I view documents for heardwith and reference claims?
- How and when can I contact your IT Helpdesk?
- What are the IC document submission guidelines?
- How do I access my upcoming hearings?
- What are docketing reps?
- What is the purpose of identifying and usingdocketing reps?
- Why are hearings being docketed on days forwhich hearing blocks were requested?
- What if the hierarchy identifies the incorrectdocketing rep for the employer?
- What if the only employer rep is a TPA at theclaim level?
- If a rep is designated as the docketing rep, willthe other reps continue to receive all notices forclaims/risks?
- If an employer wants the attorney (vs. the TPA)to attend a specific hearing (the TPA is thedocketing rep), what action needs to take place?
- How will concurrent hearing values affect ourhearing schedules?
- Who should I contact if I have questions orconcerns about how the hierarchy or docketingrep is chosen at risk and/or claim level?
- How do I manage my reps?
How do I request an interpreter online?
After logging into ICON, use one of the following methods:
Method 1 (Request an Interpreter separately):
From the “Submit a Request/Appeal section, enter your claim number and click the “Submit” button.
Step 1: Select Request a Service
From the "Request a Service for a Scheduled Hearing" section click the "Request a Service" link.
Step 2: Select a Service Request for a Hearing
This page lists all hearings scheduled for the claim. Click the "Interpreter" link under the hearing requiring an interpreter.
Step 3: Provide Interpretive Services Information
Enter your email address and select the language type needed for the hearing. If the language you need is not in the list, you may select "Other" and then enter the language you require.
Step 4: Verify Interpretive Services Request
Before submitting the request, make sure the information you provided is correct. You can make corrections by clicking the "Make Changes" button. Once you are satisfied that the information is true and correct, click "Submit" to forward the request to the IC.
Submission Confirmation
The final page of the online interpreter request process provides confirmation of your submission. You should print a copy of this confirmation page for your records, as it contains all the information you provided as well as a time/date stamp indicating when it was submitted. If you provided an e-mail address, you will receive a confirmation e-mail once the request has been processed. Interpreter request processing could take up to three business days.
Method 2 (Request an Interpreter separately):
Visit your employer calendar, click on the date requiring an interpreter and follow Steps 2-4 above.
Method 3 (Request an Interpreter with your Online Appeal or Objection):
Step 1: Select Request Type
From the "Appeal a BWC Order or Object to a BWC Tentative Order" section, click the "Appeal or Object to a BWC Order" link.
Step 2: Provide Appeal/Objection Information
Fill out your Appeal/Objection information, click the “Interpretive Services” check box at the bottom of the page, and select the language
type needed for the hearing. If the language you need is not in the list, you may select "Other" and then enter the language you require.
Click the “Continue” button.
Step 3: Verify Appeal/Objection Information
Before submitting the request, make sure the information you provided is correct. You can make corrections by clicking the "Make Changes"
button. Once you are satisfied that the information is true and correct, click "Submit" to forward the request to the IC.
Submission Confirmation
The final page of the online Appeal/Objection request process provides confirmation of your submission. You should print a copy of this
confirmation page for your records, as it contains all the information you provided as well as a time/date stamp indicating when it was
submitted. If you provided an e-mail address, you will receive a confirmation e-mail once the request has been processed. Interpreter request
processing could take up to three business days.
A note regarding filing deadlines: Although requests may be submitted online at any time, they are processed according to normal IC business hours. Online interpreter requests cannot be submitted less than two days before the hearing. If you require an interpreter for a hearing that is less than two days away, please contact Customer Service at 1-800-521-2691.