Industrial Commission Online Network Employer Guide
- Who can use ICON?
- How do I log in to ICON?
- What if I have problems logging in?
- How do I get a password?
- How do I change my password?
- What if I forgot my password?
- What information can I access on ICON?
- What if I find incorrect information?
- Why can't I access my Claim Detail page?
- How do I open and print claim correspondence?
- What are Interpretive Services?
- How do I request an interpreter online?
- How do I request a cancellation online?
- How do I request a continuance online?
- What can I submit/request online?
- How do I submit an appeal/objection online?
- Why can't I appeal some IC Orders?
- How do I know my online request was submitted?
- How do I view documents?
- How do I view documents for heardwith and reference claims?
- How and when can I contact your IT Helpdesk?
- What are the IC document submission guidelines?
- How do I access my upcoming hearings?
- What are docketing reps?
- What is the purpose of identifying and usingdocketing reps?
- Why are hearings being docketed on days forwhich hearing blocks were requested?
- What if the hierarchy identifies the incorrectdocketing rep for the employer?
- What if the only employer rep is a TPA at theclaim level?
- If a rep is designated as the docketing rep, willthe other reps continue to receive all notices forclaims/risks?
- If an employer wants the attorney (vs. the TPA)to attend a specific hearing (the TPA is thedocketing rep), what action needs to take place?
- How will concurrent hearing values affect ourhearing schedules?
- Who should I contact if I have questions orconcerns about how the hierarchy or docketingrep is chosen at risk and/or claim level?
- How do I manage my reps?
What can I submit/request online?
After logging in, ICON allows employers to request:
- Appeals and objections for most claims
- Continuances/Cancellations for most hearings
- 522/.52 Relief
- An Interpreter
- Password changes
Some things you cannot request online are:
- Change of Address/Contact Information
- Application for Lump Sum Payment of Attorney Fees
- Application for Permanent Total Disability
*The appropriate forms are accessible on the Forms page.