Industrial Commission Online Network Employer Guide
- Who can use ICON?
- How do I log in to ICON?
- What if I have problems logging in?
- How do I get a password?
- How do I change my password?
- What if I forgot my password?
- What information can I access on ICON?
- What if I find incorrect information?
- Why can't I access my Claim Detail page?
- How do I open and print claim correspondence?
- What are Interpretive Services?
- How do I request an interpreter online?
- How do I request a cancellation online?
- How do I request a continuance online?
- What can I submit/request online?
- How do I submit an appeal/objection online?
- Why can't I appeal some IC Orders?
- How do I know my online request was submitted?
- How do I view documents?
- How do I view documents for heardwith and reference claims?
- How and when can I contact your IT Helpdesk?
- What are the IC document submission guidelines?
- How do I access my upcoming hearings?
- What are docketing reps?
- What is the purpose of identifying and using
docketing reps? - Why are hearings being docketed on days for
which hearing blocks were requested? - What if the hierarchy identifies the incorrect
docketing rep for the employer? - What if the only employer rep is a TPA at the
claim level? - If a rep is designated as the docketing rep, will
the other reps continue to receive all notices for
claims/risks? - If an employer wants the attorney (vs. the TPA)
to attend a specific hearing (the TPA is the
docketing rep), what action needs to take place? - How will concurrent hearing values affect our
hearing schedules? - Who should I contact if I have questions or
concerns about how the hierarchy or docketing
rep is chosen at risk and/or claim level? - How do I manage my reps?