Representatives have raised questions with how the hearing officers will conduct hearings and manage dockets once the new telephonic process begins on 4/27/2020. The move to using a call-in bridge method rather than the individual hearing officers calling the representatives and parties is necessary in order to allow the IC to enable as many hearing officers and other IC employees to work from home during the COVID-19 crisis. The IC does not have the ability to docket claims on the half hour, without delaying the implementation of this process, due to reprogramming of the docketing/notice system that would be required. It is understood that the parties/reps will call at the beginning of the hour and the hearing officer will conduct as many as two hearings during a given hour. The hearing officers are in charge of how to conduct those hearings, and will accommodate the logistical situations as best they can. Some hearing officers may ask the parties to hold while another claim is heard. Others may ask the parties who are not "going first" to call back in twenty minutes or so. It should be noted the Industrial Commission hearings are public, thus there are no concerns regarding confidential personal information. The Hearing Contact document, that was created to provide contact information when the telephone hearings began, can now be used to impart information to the hearing officers if you foresee a scheduling issue. A separate document should be submitted to each file that is impacted by the individual situation.
To protect your privacy, ICON now requires that Injured Workers (IW) use a password to access their claim information online. Your IW password may be obtained by selecting the "I don't have a password" login option below.
For your convenience, ICON allows you to submit online appeals and objections with or without a password. We suggest you use an IW password if you have one, as it enables you to review and update claim information.
ICON Availability: ICON is available all the time except: 12:00 AM to 12:30 AM Monday-Saturday, and 12:00 AM to 12:00 PM Sunday except for scheduled maintenance.
Forgot your Password? Visit our Forgot My Password page.
Need help with ICON? See our Guide to ICON.
Trouble logging in? See our Guide to ICON or call our IT Helpdesk for assistance at 614-644-6595 (local) or 877-218-4810 (toll-free) between the hours of 8:00 and 5:00 Mon-Fri. You can also email the Helpdesk at ITHELPDESK@IC.OHIO.GOV.
Please note: You will need Adobe's Acrobat Reader software to open and print claim-related documents. If you do not have Acrobat Reader, you may download it here for free.