Industrial Commission Online Network Representative Guide
- FAQs for all reps
- Who can use ICON?
- How do I log in to ICON?
- What if I have problems logging in?
- How do I get a password?
- How do I change my password?
- What if I forgot my password?
- What information can I access on ICON?
- What if I find incorrect information?
- Why can't I access my Claim Detail page?
- How do I open and print claim correspondence?
- What are Interpretive Services?
- Why must the representative request an interpreterfor each hearing?
- How do I request an interpreter online?
- How do I request a cancellation online?
- How do I request a continuance online?
- What can I submit/request online?
- How do I submit an appeal/objection online?
- Why can't I appeal some IC Orders?
- Why are hearings being docketed on days forwhich hearing blocks were requested?
- Why does the ICON calendar display in bluewhen a hearing block was requested?
- How will concurrent hearing values affect ourhearing schedules?
- Who should I contact if I have questions orconcerns about how the hierarchy or docketingrep is chosen at risk and/or claim level?
- How do I know my online request was submitted?
- How do I view documents?
- How do I view documents for heardwith and reference claims?
- What is a Representative Proxy?
- How and when can I contact your IT Helpdesk?
- What are the IC document submission guidelines?
- How do I access my upcoming hearings?
- How do I add a Hearing Block for my organization?
- How do I add a Representative Proxy?
- How do I change my mailing preferences?
- How do I add or change my concurrent hearing values?
- How do I change my contact information?
- FAQs for employer reps only
- How do I dismiss my active status as an employerrepresentative?
- What are docketing reps?
- What is the purpose of identifying and usingdocketing reps?
- What if the hierarchy identifies the incorrectdocketing rep for the employer?
- What if the only employer rep is a TPA at theclaim level?
- What if I am not a TPA but I have a -80 rep number?
- If a rep is designated as the docketing rep, will the other reps continue to receive all notices for claims/risks?
- If an employer wants the attorney (vs. the TPA) toattend a specific hearing (the TPA is the docketing rep),what action needs to take place?
- If my office is not the docketing rep, will I be able torequest a continuance in a claim that I want to attendbut cannot due to a hearing conflict, etc.?
How do I submit an appeal/objection online?
After logging into ICON, enter your claim number in the "Submit a Request/Appeal" section and click ‘Submit’.
Step 1: Select Appeal/Objection Type
Depending on your particular appeal/objection and the circumstances surrounding it, multiple options will be presented to you. Two options are always available: Appeal a BWC Order or Object to a BWC Tentative Order and Request .522/.52 Relief. If your claim includes recent IC Orders (published within the past 60 days), you will also be offered the choice to Appeal an IC Order (Please see "Why can't I appeal an IC Order?" if this option is not presented to you). Additionally, if your claim has been scheduled for hearing, and the hearing is more than two business days away, you will be offered the option to Request a Service.
Select the appropriate link to submit that type of appeal. If you are unsure of which type of appeal you wish to file, reference our Process Details and Hearing Types for assistance.
Step 2: Provide Appeal/Objection Information
You may need to have your IC or BWC correspondence handy to provide some of the information requested. You must provide answers to all the claim-related questions in order to successfully submit the appeal/objection. E-mail addresses are optional. If you have specific questions about the form or information requested, please contact Customer Service for assistance.
Step 3: Verify Appeal/Objection Information
Before submitting the appeal/objection, make sure the information you provided is correct. You can make corrections by selecting the "Make Changes" button. Once you are satisfied that the information is true and correct, select "Submit" to forward the appeal/objection to the IC.
Submission Confirmation
The final page of the online appeals/objections process provides confirmation of your submission. You should print a copy of this confirmation page for your records, as it contains all the information you provided as well as a time/date stamp indicating when it was submitted. If you provided an e-mail address, you will receive a confirmation e-mail once the appeal/objection has been processed. Appeal/Objection processing could take up to three business days.
A note regarding filing deadlines: Although appeals/objections may be submitted online at any time, they are processed according to normal IC business hours. Online appeals/objections submitted after 5:00 or on days IC offices are closed are considered to be filed on the next business day. The IC uses these processing dates to determine if your appeal/objection was filed within the statutory mandated time frames.