Industrial Commission Online Network Representative Guide
- FAQs for all reps
- Who can use ICON?
- How do I log in to ICON?
- What if I have problems logging in?
- How do I get a password?
- How do I change my password?
- What if I forgot my password?
- What information can I access on ICON?
- What if I find incorrect information?
- Why can't I access my Claim Detail page?
- How do I open and print claim correspondence?
- What are Interpretive Services?
- Why must the representative request an interpreter
for each hearing? - How do I request an interpreter online?
- How do I request a cancellation online?
- How do I request a continuance online?
- What can I submit/request online?
- How do I submit an appeal/objection online?
- Why can't I appeal some IC Orders?
- Why are hearings being docketed on days for
which hearing blocks were requested? - Why does the ICON calendar display in blue
when a hearing block was requested? - How will concurrent hearing values affect our
hearing schedules? - Who should I contact if I have questions or
concerns about how the hierarchy or docketing
rep is chosen at risk and/or claim level? - How do I know my online request was submitted?
- How do I view documents?
- How do I view documents for heardwith and reference claims?
- What is a Representative Proxy?
- How and when can I contact your IT Helpdesk?
- What are the IC document submission guidelines?
- How do I access my upcoming hearings?
- How do I add a Hearing Block for my organization?
- How do I add a Representative Proxy?
- How do I change my mailing preferences?
- How do I add or change my concurrent hearing values?
- How do I change my contact information?
- FAQs for employer reps only
- How do I dismiss my active status as an employer
representative? - What are docketing reps?
- What is the purpose of identifying and using
docketing reps? - What if the hierarchy identifies the incorrect
docketing rep for the employer? - What if the only employer rep is a TPA at the
claim level?
- What if I am not a TPA but I have a -80 rep number?
- If a rep is designated as the docketing rep, will the
other reps continue to receive all notices for
claims/risks? - If an employer wants the attorney (vs. the TPA) to
attend a specific hearing (the TPA is the docketing rep),
what action needs to take place? - If my office is not the docketing rep, will I be able to
request a continuance in a claim that I want to attend
but cannot due to a hearing conflict, etc.?
How do I access my upcoming hearings?
After logging into ICON, click the “Calendar” link in the left navigation bar.
The message, “Please Wait… We are processing your request” will appear.
Once processed, you will see the hearing calendars which display your upcoming hearings, scheduled IC holidays, IC “No Hearing” days, and your hearing blocks.
Click on one of the “scheduled hearing dates” to view your scheduled hearing information.
Click the “Go to Rep Calendar” link to return to the hearing calendars.