Industrial Commission Customer Service
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Contact Customer Service
We hope that our Web site can answer many of the questions you may have about the Industrial Commission (IC). If you still need assistance, please contact our customer service staff.
Phone: 614-466-6136 (Columbus area)
1-800-521-2691 (toll-free nationwide)
1-800-686-1589 (toll-free TDD)
Fax*: 614-728-7004
*For
a specific issue fax or a department fax, visit the IC Fax Numbers page.
Customer service hours of operation: Monday - Friday, 8:00am - 5:00pm
Address*: 30 West Spring Street
Columbus, OH 43215-2233
*For district office information, visit the Local Offices page.
Ohio Industrial Commission Customer Service Policy
It is the policy of the Ohio Industrial Commission (IC) to provide and maintain exemplary customer service through proactive, effective and continuous sharing of information. IC employees shall display a professional and courteous demeanor and be appropriately responsive in a respectful, impartial manner when interacting with injured workers, representatives, employers, coworkers, vendors or other members of the general public. Rudeness or disrespect in dealing with injured workers, representatives, employers, coworkers, vendors and other members of the general public will not be tolerated.
I.C.O.N.
I.C.O.N. is your online resource for managing your hearing file. Logon to file appeals, objections, continuances, cancellations, request services, and view or add documents to your hearing folder.
Contact
We're here to help! Call, fax or email us at askIC@ic.ohio.gov with questions and concerns.
Forms
Download individual PDFs of IC forms.
IC Policies
Get the information you need to comply with IC rules, resolutions, policies and guidelines.
The Appeals Process
Confused about the process or what is expected of you? Visit the Appeals Process section to learn the ins and outs of workers’ compensation claims and hearings.