Industrial Commission Customer Service

Contact Customer Service

We hope that our Web site can answer many of the questions you may have about the Industrial Commission (IC). If you still need assistance, please contact our customer service staff.


Phone: 614-466-6136 (Columbus area)
1-800-521-2691 (toll-free nationwide)
Fax*: 614-728-7004
*For a specific issue fax or a department fax, visit the IC Fax Numbers page.

Customer service hours of operation: Monday - Friday, 8:00am - 5:00pm

Address*: 30 West Spring Street
Columbus, OH 43215-2233
*For district office information, visit the Local Offices page.

Ohio Industrial Commission Customer Service Policy

It is the policy of the Ohio Industrial Commission (IC) to provide and maintain exemplary customer service through proactive, effective and continuous sharing of information. IC employees shall display a professional and courteous demeanor and be appropriately responsive in a respectful, impartial manner when interacting with injured workers, representatives, employers, coworkers, vendors or other members of the general public. Rudeness or disrespect in dealing with injured workers, representatives, employers, coworkers, vendors and other members of the general public will not be tolerated.


ICON is your online resource for managing your hearing file. Logon to file appeals, objections, continuances, cancellations, request services, and view or add documents to your hearing folder.


We're here to help! Call, fax or email us at with questions and concerns.


Download individual PDFs of IC forms.

IC Policies

Get the information you need to comply with IC rules, resolutions, policies and guidelines.

The Appeals Process

Confused about the process or what is expected of you? Visit the Appeals Process section to learn the ins and outs of workers’ compensation claims and hearings.