Industrial Commission Online Network Representative Guide
- FAQs for all reps
- Who can use ICON?
- How do I log in to ICON?
- What if I have problems logging in?
- How do I get a password?
- How do I change my password?
- What if I forgot my password?
- What information can I access on ICON?
- What if I find incorrect information?
- Why can't I access my Claim Detail page?
- How do I open and print claim correspondence?
- What are Interpretive Services?
- Why must the representative request an interpreterfor each hearing?
- How do I request an interpreter online?
- How do I request a cancellation online?
- How do I request a continuance online?
- What can I submit/request online?
- How do I submit an appeal/objection online?
- Why can't I appeal some IC Orders?
- Why are hearings being docketed on days forwhich hearing blocks were requested?
- Why does the ICON calendar display in bluewhen a hearing block was requested?
- How will concurrent hearing values affect ourhearing schedules?
- Who should I contact if I have questions orconcerns about how the hierarchy or docketingrep is chosen at risk and/or claim level?
- How do I know my online request was submitted?
- How do I view documents?
- How do I view documents for heardwith and reference claims?
- What is a Representative Proxy?
- How and when can I contact your IT Helpdesk?
- What are the IC document submission guidelines?
- How do I access my upcoming hearings?
- How do I add a Hearing Block for my organization?
- How do I add a Representative Proxy?
- How do I change my mailing preferences?
- How do I add or change my concurrent hearing values?
- How do I change my contact information?
- FAQs for employer reps only
- How do I dismiss my active status as an employerrepresentative?
- What are docketing reps?
- What is the purpose of identifying and usingdocketing reps?
- What if the hierarchy identifies the incorrectdocketing rep for the employer?
- What if the only employer rep is a TPA at theclaim level?
- What if I am not a TPA but I have a -80 rep number?
- If a rep is designated as the docketing rep, will the other reps continue to receive all notices for claims/risks?
- If an employer wants the attorney (vs. the TPA) toattend a specific hearing (the TPA is the docketing rep),what action needs to take place?
- If my office is not the docketing rep, will I be able torequest a continuance in a claim that I want to attendbut cannot due to a hearing conflict, etc.?
How do I request a cancellation online?
After logging into ICON, use one of the following two methods:
Method 1:
Enter your claim number and select the "Submit a Request" option to reach Step 1.
Step 1: Select Request a Service
On the "Request a Service for a Scheduled Hearing" section select the "Request a Service" link.
Step 2: Select a Service Request for a Hearing
This page will list all hearings scheduled for the claim. Click the "Cancellation" link under the hearing requiring a cancellation.
Step 3: Provide Cancellation Information
On this page, there are several fields requiring your input. Supply the reason you are requesting the cancellation by selecting one of the radio buttons and populating any associated field. Entering your email address. Employer reps must select a "Notification" method and enter a date that is no later than today's date. Injured worker reps have an additional option of "Employer is out of business". Select one "Supporting Documentation" option. Click the "Continue" button to move on to Step 4.
Step 4: Verify Cancellation Request
Before submitting the request, make sure the information you provided is correct. You can make corrections by selecting the "Make Changes" button. Once you are satisfied that the information is true and correct, select "Submit" to forward the request to the IC.
Submission Confirmation
The final page of the online cancellation request process provides confirmation of your submission. You should print a copy of this confirmation page for your records, as it contains all the information you provided as well as a time/date stamp indicating when it was submitted. If you provided an e-mail address, you will receive a confirmation e-mail once the request has been processed. Cancellation request processing could take up to three business days.
Method 2:
Visit your rep calendar, click on the date requiring a cancellation for and follow Steps 2-4 above.
A note regarding filing deadlines: Although requests may be submitted online at any time, they are processed according to normal IC business hours. Online cancellation requests cannot be submitted less than two days before the hearing. If you require a cancellation for a hearing that is less than two days away,please contact our customer service office at 1-800-521-2691.