Industrial Commission Online Network Representative Guide
- FAQs for all reps
- Who can use ICON?
- How do I log in to ICON?
- What if I have problems logging in?
- How do I get a password?
- How do I change my password?
- What if I forgot my password?
- What information can I access on ICON?
- What if I find incorrect information?
- Why can't I access my Claim Detail page?
- How do I open and print claim correspondence?
- What are Interpretive Services?
- Why must the representative request an interpreterfor each hearing?
- How do I request an interpreter online?
- How do I request a cancellation online?
- How do I request a continuance online?
- What can I submit/request online?
- How do I submit an appeal/objection online?
- Why can't I appeal some IC Orders?
- Why are hearings being docketed on days forwhich hearing blocks were requested?
- Why does the ICON calendar display in bluewhen a hearing block was requested?
- How will concurrent hearing values affect ourhearing schedules?
- Who should I contact if I have questions orconcerns about how the hierarchy or docketingrep is chosen at risk and/or claim level?
- How do I know my online request was submitted?
- How do I view documents?
- How do I view documents for heardwith and reference claims?
- What is a Representative Proxy?
- How and when can I contact your IT Helpdesk?
- What are the IC document submission guidelines?
- How do I access my upcoming hearings?
- How do I add a Hearing Block for my organization?
- How do I add a Representative Proxy?
- How do I change my mailing preferences?
- How do I add or change my concurrent hearing values?
- How do I change my contact information?
- FAQs for employer reps only
- How do I dismiss my active status as an employerrepresentative?
- What are docketing reps?
- What is the purpose of identifying and usingdocketing reps?
- What if the hierarchy identifies the incorrectdocketing rep for the employer?
- What if the only employer rep is a TPA at theclaim level?
- What if I am not a TPA but I have a -80 rep number?
- If a rep is designated as the docketing rep, will the other reps continue to receive all notices for claims/risks?
- If an employer wants the attorney (vs. the TPA) toattend a specific hearing (the TPA is the docketing rep),what action needs to take place?
- If my office is not the docketing rep, will I be able torequest a continuance in a claim that I want to attendbut cannot due to a hearing conflict, etc.?
What if I have problems logging in?
If you receive an error message after hitting the "Submit" button on the Representative Login page, you should first double-check and reenter your information, paying careful attention to formatting and case:
- Passwords are case sensitive.
- Rep IDs must be formatted exactly as assigned and include all dashes (000-11 is not the same as 00011).
If you are entering your information correctly and still receive errors, please call our IT Helpdesk for assistance at 614-644-6595 (local) or 877-218-4810 (toll-free) during normal business hours.