Industrial Commission Online Network Injured Worker Guide
- Who can use ICON?
- How do I log in to ICON?
- What if I have problems logging in?
- How do I get a password?
- What if I never receive my password?
- How do I change my password?
- What if I forgot my password?
- What information can I access on ICON?
- What if I find incorrect information?
- What are Interpretive Services?
- How do I request an interpreter online?
- How do I request a cancellation online?
- How do I request a continuance online?
- Why can't I access my Claim Detail page?
- How do I open and print claim correspondence?
- What can I request online?
- How do I submit an appeal/objection online?
- Why can't I appeal some IC Orders?
- How do I know my online request was submitted?
- How do I view documents?
- How do I view documents for heardwith and reference claims?
- How and when can I contact your IT Helpdesk?
- What are the IC document submission guidelines?
- How do I change my contact information?
Why can't I access my Claim Detail page?
You can only access a Claim Detail page if 1) You are logged in to ICON with a password and 2) The claim is "active." Active claims are claims currently being processed by the IC or those that have been completed within the last 28 days. If your claim does not meet either of these requirements, it will not be viewable on ICON.
If you have just filed an appeal for a claim, it may take up to three business days for the claim to be marked "active" and become viewable on ICON.
If your claim is active and you are unable to access it through ICON, please contact our IT Helpdesk for assistance at 614-644-6595 (local) or 877-218-4810 (toll-free) during normal business hours. For other claim-related questions, please contact Customer Service.