Industrial Commission Online Network Injured Worker Guide
- Who can use ICON?
- How do I log in to ICON?
- What if I have problems logging in?
- How do I get a password?
- What if I never receive my password?
- How do I change my password?
- What if I forgot my password?
- What information can I access on ICON?
- What if I find incorrect information?
- What are Interpretive Services?
- How do I request an interpreter online?
- How do I request a cancellation online?
- How do I request a continuance online?
- Why can't I access my Claim Detail page?
- How do I open and print claim correspondence?
- What can I request online?
- How do I submit an appeal/objection online?
- Why can't I appeal some IC Orders?
- How do I know my online request was submitted?
- How do I view documents?
- How do I view documents for heardwith and reference claims?
- How and when can I contact your IT Helpdesk?
- What are the IC document submission guidelines?
- How do I change my contact information?
What if I find incorrect information?
Call our IT Helpdesk for assistance at 614-644-6595 (local) or 877-218-4810 (toll-free) during normal business hours.
If you believe information is missing from ICON, for instance you filed an appeal and it does not show on your Claim Detail page, please wait at least three business days from the date of the appeal submission before contacting the IT Helpdesk. It is possible it could take that long to process the request.