Industrial Commission Online Network Injured Worker Guide

How do I request an interpreter online?

After logging into I.C.O.N. (with a password), from the “Select a Claim” screen, enter your claim number and click the “Submit” button. From the “Claim Menu” page, click the “Submit a Request/Appeal” link to reach Step 1. From here you may use one of the following methods:

Method 1 (Request an Interpreter with your Online Appeal or Objection):

Step 1: Select Request Type
From the "Appeal a BWC Order or Object to a BWC Tentative Order" section, click the "Appeal or Object to a BWC Order" link.

Step 2: Provide Appeal/Objection Information
Fill out your Appeal/Objection information, click the “Interpretive Services” check box at the bottom of the page, and select the language type needed for the hearing. If the language you need is not in the list, you may select "Other" and then enter the language you require. Click the “Continue” button.

Step 3: Verify Appeal/Objection Information
Before submitting the request, make sure the information you provided is correct. You can make corrections by clicking the "Make Changes" button. Once you are satisfied that the information is true and correct, click "Submit" to forward the request to the IC.

Submission Confirmation
The final page of the online Appeal/Objection request process provides confirmation of your submission. You should print a copy of this confirmation page for your records, as it contains all the information you provided as well as a time/date stamp indicating when it was submitted. If you provided an e-mail address, you will receive a confirmation e-mail once the request has been processed. Interpreter request processing could take up to three business days.

Method 2 (Request an Interpreter separately):

Step 1: Select Request a Service
From the "Request a Service for a Scheduled Hearing" section, click the "Request a Service" link.

Step 2: Select a Service Request for a Hearing
This page lists all hearings scheduled for the claim. Click the "Interpreter" link under the hearing requiring an interpreter.

Step 3: Provide Interpretive Services Information
Enter your email address and select the language type needed for the hearing. If the language you need is not in the list, you may select "Other" and then enter the language you require.

Step 4: Verify Interpretive Services Request
Before submitting the request, make sure the information you provided is correct. You can make corrections by clicking the "Make Changes" button. Once you are satisfied that the information is true and correct, click "Submit" to forward the request to the IC.

Submission Confirmation
The final page of the online interpreter request process provides confirmation of your submission. You should print a copy of this confirmation page for your records, as it contains all the information you provided as well as a time/date stamp indicating when it was submitted. If you provided an e-mail address, you will receive a confirmation e-mail once the request has been processed. Interpreter request processing could take up to three business days.

A note regarding filing deadlines: Although requests may be submitted online at any time, they are processed according to normal IC business hours. Online interpreter requests cannot be submitted less than two days before the hearing. If you require an interpreter for a hearing that is less than two days away, please contact our customer service office at 1-800-521-2691.