If you receive an error message after hitting the SUBMIT button, you should first double-check and reenter your information, paying careful attention to formatting and case:

• Passwords are case sensitive.
• Employer/Risk numbers must be formatted exactly as assigned and include all dashes (0000-1 is not the same as 00001).

If you are entering your information correctly and still receive errors, you should call our IT Helpdesk for assistance at 614-644-6595 (local) or 877-218-4810 (toll-free) during normal business hours.

Call our IT Helpdesk for assistance at 614-644-6595 (local) or 877-218-4810 (toll-free) during normal business hours.

Employers have access to:

• *Active claim information, including:
• Names and contact information for all parties to the claim.
• Current appeals/motions.
• Hearing dates, times, and locations.
• Claim documents.
• A complete calendar of upcoming scheduled hearings, including time off blocks.
• Online filing of motions, appeals, hearing continuance/cancellations, and interpreter requests.
• Manage docketing representatives.

*Active claims are claims that are currently being processed by the IC or those that have been completed within the past 28 days. Claims that do not meet these requirements cannot be accessed on ICON.