Industrial Commission Online Network Employer Guide

How do I manage my reps?

After logging into I.C.O.N., select the “Manage Reps” link in the left navigation bar.
At the Manage Employer Reps page, you will see the reps assigned at the risk level at the top half of the page. By default, a docketing rep will already be designated according to the I.C.’s calculations. To designate a different docketing rep, place a check mark next to the appropriate representative and click “Designate”. The docketing rep will change and you will now see your choice as the “Designated Docketing Rep”.
Click “Reset” to undo your changes.

To manage your reps at the claim level, enter the claim number you wish to manage and click “Continue”. You will then see the reps listed for that specific claim. To designate a different rep for that claim ONLY, place a check mark next to the appropriate representative and click “Designate”. That rep will now be the “Designated Docketing Rep” for that claim.
Click “Reset” to undo your changes.