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ICON is available all the time except: 12:00 AM to 12:30 AM Monday-Saturday, and 12:00 AM to 12:00 PM Sunday for scheduled maintenance.

If you have questions relating to ICON, contact our Medical Services Department at 614-466-1661 (local) or 800-574-6559 (toll-free). You can also send an email to medical.services@ic.ohio.gov. Our Medical Services staff is available to answer your questions from 8:00 AM to 5:00 PM Eastern Time Monday - Friday (excluding state holidays).