Industrial Commission Web Conferencing

Announcements

March 26: Good news!
We can now announce that the "Go Live" date for the transition from conducting hearings using telephone bridge lines to Webex will be Monday, April 19, 2021. "How-to" guides will be posted within the next week. This transition does require some changes to the hearing notices. Parties and representatives will see new language on the notices starting Wednesday, March 31, 2021, that will provide both the link information to connect to the hearing, as well as, the dial-in information. There will also be links on ICON to join the hearing from the calendar. More information will be forthcoming as soon as it is available.

Thanks for all your hard work in keeping the hearing process moving during this difficult year.

March 4: The Industrial Commission is aware of the connectivity issues that have arisen while conducting hearings using telephone bridge lines. In order to improve the experience for both hearing officers and customers, we will begin transitioning the process from telephone lines to a web conferencing solution. Parties and representatives will still be able to call in if desired, but there will also be the ability to connect via Webex. The plan is to complete this transition by mid-April. We will continue to provide updates as more details become available.

Frequently Asked Questions

When should I join my scheduled hearing?

You should join the Webex hearing no earlier than 5 minutes before the time listed on the Notice of Hearing.

What happens after I connect?

You will be on hold in the waiting area until the hearing officer admits you to the hearing. Hearing officers conduct multiple hearings in an hour, and you should be aware that you may be in the lobby for up to 30 minutes before your hearing is called.

What is required to join a Webex hearing?

  • You can join a meeting from your computer or mobile device.
  • While a camera is not required, you must have a microphone in order to participate. If your computer does not have a microphone, you will need to participate via telephone.
  • How-To guides are available at the bottom of this page.

Can I still attend a hearing via phone instead of using Webex?

Yes, you can attend via phone by following the steps below:

  • Call 1-855-477-8485.
  • Enter the 10-digit Meeting ID (access code), then press #.
  • There is NO Attendee ID. When prompted, simply press #.
  • You will enter the lobby until the hearing officer admits you into the hearing.

Will the hearings be conducted via video?

The Industrial Commission hearing officers will conduct the hearing using only the audio option. Should outside parties desire, they will have the option to use video if capable.

Where can I find the link to my hearing?

  • Hearing links are provided on the Notice of Hearing.
  • Employers and Representatives with ICON access will find a direct link to the hearing in the calendar view.

Can I test my speakers and microphone before joining the hearing?

  • After following the link on your Notice of Hearing, you may test audio settings prior to joining the hearing by following the directions in this guide.

How to Guides

Best Practices

  • Plan ahead. Decide how you will be connecting to the meeting - computer or phone.
  • Get comfortable. Find a place with good internet or cellular service and little background noise.
  • Eliminate distractions. Make it less likely that anything will interrupt your meeting.
  • Be on time. If possible, join the meeting 5 minutes early using your desired method.
  • Mute your audio to minimize the amount of noise in the meeting.
  • When it's your turn, unmute your audio and speak clearly. There can be a slight delay in audio/video.

 

If you have any questions, contact the IT Helpdesk during regular business hours at 614-644-6595 (local), or 877-218-4810 (toll-free).