Industrial Commission News and Press Releases

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Monday, March 30, 2009

The Adjudicator Has Gone Paperless!

Help us provide better service to you while saving the state thousands of dollars in printing and mailing costs annually! All you have to do is sign up to receive the Adjudicator via email. The Industrial Commission of Ohio (IC) will begin disseminating the Adjudicator exclusively via email in January 2009.

“The Industrial Commission is constantly looking for ways to cut costs while continuing to provide exemplary service,” says IC Chairperson Gary DiCeglio. “By sending this important publication via email, we are keeping up with evolving technology while delivering vital information to our customers in the most fiscally responsible manner.”

The Adjudicator provides news about the Industrial Commission, Supreme Court case updates and information about new and amended Hearing Officer Manual policies. It is released annually in January.

If you were on the old Adjudicator mailing list, you will not receive a hard copy or electronic version of the publication unless you add your email address to our new electronic database. Simply logon to and click on the ICON link. Then, login to ICON with your representative, employer, or injured worker ID and password. Finally, visit your Adjudicator page and enter your email address into the box provided.

Customers having problems receiving the Adjudicator via email should contact the IC Information Technology Agency Resource Center during regular business hours at 614-644-6595 (local), or 877-218-4810 (toll-free).

Thursday, March 5, 2009

BWC and IC Consolidating Springfield and Dayton Service Offices

In an effort to achieve greater efficiency and cost savings, the Ohio Bureau of Workers’ Compensation (BWC) and the Ohio Industrial Commission (IC) will close their Springfield Customer Service operations, effective Friday, March 27, 2009. The Springfield operations will be consolidated with current operations in Dayton. The closing will result in an annual cost savings of more than a million dollars a year and will eliminate current service and operational redundancies, lower administrative costs and save on commercial lease expenses.

“Now is the time to think creatively about how we can provide quality customer service while operating more efficiently through the reallocation of our resources and staff,” said BWC Administrator Marsha Ryan. “Given the close proximity of both offices, this consolidation makes good business sense. It will save employer premium dollars, make the most of available space within our Dayton facility and that ensure customers of each office will be offered complete services in a single location.”

The Springfield office has operated in the central business district, at 1 Limestone Street, since opening in February 1994. In January 2008, the BWC office lost 16-percent of its workforce, including the service office manager, due to an early retirement incentive. The BWC office currently has 29 permanent employees and the IC office has four. Both offices have been operating as a “satellite” of the nearby Dayton office, located less than 25 miles away. This consolidation plan will eliminate the need to fill four BWC critical hire positions in Springfield and one position in Dayton. While BWC and the IC will retain all current employees, through attrition, the IC eventually will not backfill two clerical positions and a manager position, saving an additional $173,000 per year.

“The consolidation of the Springfield office with the Dayton office will allow the IC to make the most efficient use of its resources,” said IC Executive Director Christa Deegan. “The significant fiscal savings to the IC over the next ten years will be in excess of $3.1 million. We look forward to continuing to provide excellent customer service at our combined Dayton location.”

Springfield office staff service approximately 6,422 active employer policies and 4,746 active injured worker claims. However, a recent 12-month study of BWC office walk-in traffic showed just 33 employers and 10 injured workers visit the office each month. The IC also reported a 20% reduction in the volume of injured workers that use services in the Springfield office over the past four years, and the volume of employers that use Springfield office IC services has decreased by 13% over the same time period.

After March 27, customers who previously received services through the Springfield office will be advised to visit customer service offices in Dayton or Columbus. Employers and injured workers may also access their BWC accounts online at or may speak to a customer service representative by calling 1-800-OHIOBWC. To reach the IC, log onto or call 1-800-521-2691.

After the consolidation, BWC and IC will have 15 customer service offices located throughout the state to service injured workers and employer customers within assigned geographic territories. In December 2007, BWC closed two underused customer service facilities located in Bridgeport and downtown Cincinnati, consolidating those operations with nearby BWC facilities for a savings of more than $800,000.

(Click on the link below to open the official press release. Adobe Acrobat Reader is needed to view the file)